Privacy

Privacy Policy
Effective date: 2026-02-11
Last updated: 2026-02-11
1. About Chamberlain Experior Group
Chamberlain Experior Group is an independent financial advisory firm based in Strathmore & Calgary Alberta providing life and health insurance, investment, and financial planning services to clients in Alberta, Saskatchewan, British Columbia. We are committed to protecting the privacy of the personal information entrusted to us by our clients and website visitors.
We manage your personal information in accordance with Alberta's Personal Information Protection Act (PIPA) and, where applicable, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and any other privacy laws that apply to our activities.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website at chamberlainexperiorgroup.com & chamberlainexperioradvisorgroup.ca (the "Sites"), interact with us online or offline, or receive our advisory services.
2. Scope of this Privacy Policy
This Privacy Policy applies to personal information that we collect:
Through our Site, client portals, online forms, and digital tools.
In the course of providing insurance, investment, and financial planning services.
Through communications with you by email, phone, video conference, social media, or in person.
This Privacy Policy does not apply to information about our employees, which is handled under separate internal policies, or to information collected by third‑party websites that are not controlled by us.
3. Accountability and Contact Information
We are responsible for personal information under our control, including personal information that we transfer to or receive from third‑party service providers.
We have designated a Privacy Officer who is accountable for our compliance with applicable privacy laws.
Privacy Officer: Jim Chamberlain
Mailing address: 15 Doubletree Way Strathmore AB T1P1M8
Telephone: 587-962-1963
Email: [email protected]
4. What Personal Information We Collect
The type of personal information we collect depends on your relationship with us and the products and services you use. It may include:
Identification information: Name, home and mailing address, email address, telephone number, date of birth, client ID numbers, copies of government‑issued identification, citizenship or residency status where required.
Financial and investment information: Income, assets, liabilities, banking information (e.g., institution, transit, account numbers), investment holdings, risk tolerance, investment objectives, time horizon, tax status, account numbers with custodians/dealers.
Insurance and health information (where required for life and health insurance products): Medical history, lifestyle and occupation information, smoker status, family health history, beneficiary information, and other information required for underwriting and claims.
Know‑Your‑Client (KYC), suitability, and compliance information: Information required under securities, insurance, and anti‑money laundering/anti‑terrorist financing laws and regulations, including identification documents, source of funds, and information about investment experience and knowledge.
Relationship and demographic information: Marital status, dependents, beneficiaries, employment information, employer name and address, business ownership information.
Online and technical information: IP address, browser type, device identifiers, operating system, pages viewed, referring URLs, timestamps, and cookie data when you visit our Site or use our digital services.
We may collect other information with your consent or as permitted or required by law.
5. How We Collect Personal Information
We collect personal information in several ways, including:
Directly from you, when you complete applications, KYC forms, financial planning questionnaires, or other documents, whether in person, by email, through e‑signature, or via online forms.
Through our ongoing interactions with you, such as meetings, calls, emails, video conferences, and client review meetings.
From insurance carriers, managing general agencies, investment dealers, custodians, fund companies, and other product providers with whom you have or apply for products and services.
From third‑party service providers, such as credit agencies, identity verification services, and compliance tools, where permitted by law and with appropriate consent where required.
Automatically, through cookies and similar technologies when you use our Site, as described in the "Cookies and Analytics" section below.
6. Purposes for Collecting, Using, and Disclosing Personal Information
We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances. These purposes include:
To identify you and verify your identity.
To understand your needs, financial situation, and objectives.
To assess suitability and eligibility for insurance and investment products and services.
To provide advice, financial planning, insurance, and investment services, and to administer your accounts and policies.
To process applications, place insurance coverage, open and maintain investment accounts, execute transactions, and process premium payments and contributions.
To evaluate and administer insurance claims and underwriting.
To comply with legal, regulatory, and self‑regulatory requirements, including those of Provincial insurance regulators, tax authorities, and anti‑money laundering/anti‑terrorist financing obligations.
To manage our business relationship with you, including communications, account reviews, and ongoing service.
To maintain accurate records, respond to your inquiries, and provide client support.
To manage and mitigate risk, including fraud prevention, security monitoring, and quality assurance.
With your consent, to send you newsletters, updates, event invitations, and other marketing or educational materials that may be of interest to you.
For any other purposes identified at the time of collection or as otherwise permitted or required by law.
If we intend to use your personal information for a new purpose not identified at the time of collection, we will obtain your consent, unless otherwise permitted or required by law.
7. Consent
We generally collect, use, and disclose your personal information with your consent, which may be express (verbal, written, or electronic) or implied, depending on the sensitivity of the information and the context.
By providing personal information to us, using our services, or visiting our Site, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. In some circumstances, we may rely on a third party (such as an insurer or dealer) to obtain your consent for certain collections, uses, and disclosures.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may limit our ability to provide you with certain products or services. To withdraw your consent, please contact our Privacy Officer using the contact information above.
In certain circumstances, we may collect, use, or disclose personal information without your knowledge or consent as permitted or required by law.
8. How We Share Personal Information
We may disclose your personal information to third parties for the purposes described above, including:
Insurance carriers and managing general agencies (MGAs): To obtain quotes, underwrite and administer policies, process claims, and provide ongoing service and reporting.
Investment dealers, custodians, and product providers: To open accounts, execute trades, hold assets, provide statements and reporting, and support investment and wealth management services.
Regulators, self‑regulatory organizations, and government authorities: Including securities and insurance regulators, CIRO, the Canada Revenue Agency, and other tax, law enforcement, or regulatory bodies where required or permitted by law.
Third‑party service providers: Organizations that provide services on our behalf, such as Laylah, Planworth, Quicksigner, Drop Box, ETC Projects. We require these service providers to protect personal information and to use it only for the purposes for which it was provided.
Successors and assigns: In the event of a sale, transfer, reorganization, or other disposition of all or part of our business, personal information may be transferred to a successor or other organization, subject to appropriate confidentiality arrangements and applicable law.
We do not sell your personal information to third parties.
9. Cross‑Border Transfers
Some of our service providers and other parties to whom we disclose personal information may be located outside Alberta and outside Canada. As a result, personal information may be transferred to or stored in foreign jurisdictions and may be subject to the laws of those jurisdictions, including access by courts, law enforcement, and national security authorities.
We take reasonable steps to ensure that any such transfers comply with applicable privacy laws and are subject to appropriate safeguards, such as contractual commitments and security measures.
10. Safeguards
We protect personal information in our possession or control using physical, organizational, and technological safeguards that are appropriate to the sensitivity of the information, including:
Physical measures such as secure offices, locked filing cabinets, and controlled access areas.
Organizational measures such as policies and procedures, access controls, confidentiality agreements, and staff training.
Technological measures such as password protection, firewalls, encryption, secure portals, and other security technologies.
While we use reasonable safeguards, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we strive to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
11. Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to meet our legal, regulatory, and business requirements.
Retention periods may be influenced by requirements of securities and insurance regulators, tax authorities, anti‑money laundering laws, and industry guidelines. When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it.
12. Accuracy
We make reasonable efforts to ensure that the personal information we collect and use is accurate, complete, and up to date for the purposes for which it is used.
You can help us maintain the accuracy of your information by informing us of any changes to your personal information, such as changes in contact details, marital status, or financial circumstances.
13. Your Rights: Access, Correction, and Complaints
You have the right to request access to the personal information we hold about you, subject to certain exceptions under applicable privacy laws. Upon written request and verification of your identity, we will inform you of the existence, use, and disclosure of your personal information and provide you with access to that information, as required by law.
You may also request that we correct or update any personal information that you believe is inaccurate or incomplete.
To make an access or correction request, or to raise a question or concern about our privacy practices, please contact our Privacy Officer using the contact information above.
If you are not satisfied with our response to a privacy‑related concern, you may have the right to complain to the Office of the Information and Privacy Commissioner of Alberta or, where applicable, to the Office of the Privacy Commissioner of Canada or another relevant privacy regulator.
Office of the Information and Privacy Commissioner of Alberta: https://oipc.ab.ca
Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca
14. Cookies and Analytics
Our Site may use cookies, web beacons, and similar technologies to:
Recognize your browser or device.
Improve Site performance and user experience.
Analyze Site usage and trends.
Support security and fraud prevention.
You can configure your browser to block cookies or to notify you when a cookie is set. However, if you disable cookies, some features of our Site may not function properly.
We may use web analytics tools to collect and analyze information about the use of our Site. These tools may collect information such as your IP address, page requests, and referring websites. This information is used in aggregate form to understand how visitors interact with our Site and to improve our services.
15. Links to Other Websites
Our Site may contain links to third‑party websites or resources that are not operated by us. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices, content, or security of third‑party websites. We encourage you to review the privacy policies of any websites you visit.
16. Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children without appropriate consent. If we become aware that we have collected personal information from a child without consent, we will take steps to delete that information in accordance with applicable laws.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will post the updated Privacy Policy on our Site and revise the "Effective date" at the top.
We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. Your continued use of our Site or services after any changes have been posted will signify your acceptance of the revised Privacy Policy.